Shipments and Returns
Shipping of your package
Packages are usually shipped within 24 hours after receipt of payment. They are sent via the mail :
- Without follow-up for amounts less than 25 EUR;
- With a tracking number and delivered without signature for amounts of 25 EUR and +;
- Packages can also be shipped via UPS Extra and delivered against signature.
In this case, please contact us before choosing this method of delivery, as it incurs additional costs.
For all shipments with tracking, we send you a link to track your package online.
Shipping costs include :
- preparation and packaging costs ;
- shipping charges.
The preparation costs are fixed, while the shipping costs vary according to the total weight of the package.
We recommend that you group all your items in one order.
We can not group two orders placed separately and shipping charges apply to each of them.
Your package is shipped at your own risk, but special attention is paid to fragile items.
Box sizes are appropriate and your items are properly protected.
Conditions of return
- The return costs are the responsibility of the buyer ;
- All returns must be made within 20 days from the date of receipt ;
- Ask us for a return shipping label with a barcode ;
- Any return without this label stuck on the parcel will be refused by the reception service ;
- The products must be intact in their original packaging.